In the context of rapid technological development and growing business needs, outsourcing of IT services is becoming increasingly popular. Companies that want to optimize costs and improve efficiency are increasingly outsourcing the support, development, and maintenance of their IT systems to external contractors. One of the popular areas for outsourcing is IT companies in Romania, offering high-quality services at competitive prices. However, in order for cooperation to be successful, it is important to choose the right outsourcing partner. In this article, we will consider the main aspects that should be taken into account when choosing a reliable contractor.
What Kind of Business is IT Outsourcing Suitable For?
The services of a third-party IT company will be useful to an enterprise (of any field of activity and scale) that needs support, optimization, and development of its infrastructure. In each specific case, specialists develop an individual form of IT outsourcing if standard technologies do not allow for solving all the tasks.
To quickly find a suitable IT company, you need to have a clear idea of the tasks that it will have to perform. Precise requests will help you make the right choice. The entire infrastructure (or part of it) of the company will have to be entrusted to outsiders, so it is necessary to approach the formation of tasks and selection of the contractor as responsibly as possible. What needs to be done:
- Clearly define the goals (for example, application development, website testing, server administration, etc.)
- Determine the scope of work (make a list of equipment that will be transferred for maintenance and a list of tasks).
- Contact outsourcing companies and familiarize yourself with their commercial offers.
The Main Signs of a Good Outsourcing Company
Among the main signs that indicate that you can cooperate with an outsourcing company:
- If the outsourcing company is interested in cooperation, then it will quickly respond to your request. Be wary if you have to wait several days. This indicates the company’s lack of interest or savings on employees. Perhaps they will also perform their duties under the contract in bad faith.
- Analyze the telephone conversation with the manager. Note for yourself how much the employee understands your needs and how responsibly he clarifies questions that are unclear to you.
- It is great if there is an opportunity to fill out a questionnaire. This saves a lot of time, allowing you to only clarify nuances in further conversations.
- Politeness speaks of the company’s style and high level of corporate culture.
- It is good if the outsourcing IT company has been in business for at least 5 years.
- Pay attention to whether the company you plan to cooperate with has letters of recommendation and letters of thanks on company letterhead signed by satisfied clients. Pay special attention to financial responsibility. Suppose the outsourcing company is ready to pay quite large sums for failure to meet deadlines or poor performance of work. In that case, we can conclude that the company is interested in fulfilling its obligations. Fines should be significant and not tenths of a percent for each day of violation of the contract. Let’s take a closer look at the features of choosing an outsourcing IT company.
Company Size
Choose a company that matches your size. If you have a large number of employees and have established various business processes, then pay attention to an IT outsourcer with an extensive staff of various specialists. If your company is small, then it is unlikely that such a large company will be interested in you. At the same time, it is always necessary to pay more attention to the quality of service, the basis of which is well-established processes, and not just the number of IT specialists. Therefore, many tasks can be performed efficiently by small companies that care about their reputation in the market. It is also worth mentioning that the disadvantages of large IT firms include a lack of flexibility and bureaucracy. Work can be so strictly regulated that it is tough to agree on any concessions.
Number of Services In The List
It is very convenient when a company provides all types of IT services. But this issue should also be approached carefully. A company may not be able to fulfill its obligations due to a lack of employees or their incompetence. Only large organizations can provide an extensive scope of work. If small companies offer this, then study this point more carefully. Perhaps, as mentioned above, they have well-established service processes, and they manage to do everything that is stated. Otherwise, you should not contact such companies. A potential client needs to find out the level of knowledge and skills of IT specialists or study the reviews of other customers (especially those working in the same field as the client), as well as study the successful cases of the contractor. You can also order individual IT services from different companies.
Customer Reviews
A serious company will take care of its reputation. Bad reviews will stop the development of any company. Where can you find information about the contractor:
- Customer reviews. Ask the contractor for customer contacts, talk to the latter, and ask about the contractor. Or study the reviews posted on the IT company’s website.
- Information about the contractor posted online. Enter “Company name and reviews” in any search engine and read the information. Pay special attention to employee reviews so you can assess the situation inside the company.
If the contractor does not want to provide customer contacts, think about whether it is worth signing a contract with him at all. A large number of negative reviews warn that in the future, you can expect negligence on the part of the contractor and a turnover of IT specialists.
Final Thoughts
Choosing an outsourcing IT company is a strategic decision that affects the stability and development of your business. To find a reliable partner, it is important to consider the experience, technical expertise, flexibility, level of support, and reputation of the company. IT companies in Ukraine, Bulgaria, and Romania have established themselves as reliable providers of outsourcing services, combining high-quality work with affordable prices. We recommend paying attention to the company N-iX, which has more than 20 years of experience in developing products in such niches as finance, retail, healthcare, etc.
